CaixaBank Collaborates with Microsoft, Accenture, and Banco BPI to Form GenAI Task Force

Spain's CaixaBank is spearheading the adoption of generative AI (GenAI) with a dedicated task force, aiming to enhance internal processes and customer services through innovative applications.

Spain’s CaixaBank is taking a proactive approach to harnessing the power of generative AI (GenAI) by assembling a multi-disciplinary task force dedicated to exploring new potential use cases. With a focus on enhancing both internal processes and customer-related services, the Valencia-based bank has already integrated AI into areas such as foreign trade and cognitive assistant services. Now, the goal is to fully leverage GenAI across all lines of activity.

The task force, comprised of over 100 employees from CaixaBank and its technological subsidiary, CaixaBank Tech, is expected to drive digital innovation, improve employee efficiency, and enhance customer satisfaction. Additionally, the bank anticipates that this initiative will streamline new software developments and enhance processes for analyzing management information.

Collaborating with Portugal’s Banco BPI, Dublin-based Accenture, and tech giant Microsoft, CaixaBank is poised to tap into off-market generative pre-trained transformer (GPT) models within a secure test environment. This collaboration is an extension of the bank’s previous partnership with Microsoft to establish an AI innovation lab in June 2022. The involvement of these key players is expected to yield valuable insights and potential use cases that can be deployed across the group in the coming year.

CaixaBank’s strategic approach to harnessing the potential of generative AI underscores its commitment to driving innovation, improving operational efficiency, and delivering enhanced customer experiences.