PNC Bank Commits to Opening 100 New Branches by 2028, Investing $1 Billion

Learn how PNC plans to expand its presence in cities like Dallas, Denver, and Houston with new branches and renovations.

PNC Bank revealed its ambitious plan to invest approximately $1 billion in opening 100 new branches and renovating existing locations by 2028. The bank aims to expand its presence coast-to-coast, with a focus on key locations such as Denver, Miami, Dallas, Houston, San Antonio, and Austin, Texas. This strategic move is part of PNC's efforts to enhance the overall customer experience and adapt to changing trends in banking.

The new and renovated branches will feature more welcoming and private spaces for in-person conversations, reflecting the shift from transaction-based to advice-based interactions. Customers will have access to various options for conducting everyday financial transactions, including ATMs and video banking machines. PNC's investment underscores its commitment to meeting the evolving needs of its customers and providing a seamless banking experience.

This announcement comes on the heels of JPMorgan Chase's plan to add over 500 branches to its network by 2027, with a focus on underrepresented areas. Other major banks, including Bank of America, TD, and Fifth Third, have also signaled expansion plans in recent months. Despite the growth in physical branches, some banks anticipate closing existing locations as part of their overall strategy.

PNC's decision to expand its branch network follows a year in which the bank closed approximately 239 branches in 2023 and reduced its headcount by 4%. The bank's latest investment signals its confidence in the future of branch banking and its commitment to serving customers across the country.

PNC Bank's $1 billion investment in new branches and renovations reflects its dedication to enhancing the customer experience and adapting to changing industry trends. The expansion plan underscores the bank's commitment to providing personalized service and meeting the evolving needs of its customers.