9 BASIC SKILLS OF COMMUNICATION FOR LEADERSHIP SUCCESS
Good listening, spending time with employees, and talking to employees are the basic skills of communication for leadership success.
- 1. Communication for leadership success: Be a good listener
- 2. Communication for leadership success: Spend time with employees
- 3. Communication for leadership success: Talk to staff about work
- 4. Communication for leadership success: Send consistent messages about your own opinions
- 5. Communication for leadership success: Periodically give feedback, evaluation opinions; Avoid unexpected surprises
- 6. Communication for leadership success: Learn conversationally in front of groups of employees
- 7. Communication for leadership success: Don't cover up behind e-mails
- 8. Communication for leadership success: Be interested in self-esteem
- 9. Communication for leadership success: Act on employee responses
A recent study of 20,000 employees at companies around the world conducted by the Vanderbilt School of Management, USA, found that the number one reason employees decided to terminate their contracts was “poor management behavior and atttitude ”. In other words, it's because of the bad bosses. And one of the most important factors that make up “Poor management behavior and attitude” is poor communication skills.
Human resources experts believe that the reason may be that many business executives today are "raised" based on their achievements at work, while leaders have accidentally ignored the assessment of their skills communication.
Communication skills are not innate, but with time and personal effort they can be cultivated and shaped. Here is a summary of researchers about this skill.
9 BASIC SKILLS OF COMMUNICATION FOR LEADERSHIP SUCCESS
Good listening, spending time with employees, and talking to employees are the basic skills of communication for leadership success / ph: pexels
9 basic skills of communication for leadership success
1. Communication for leadership success: Be a good listener
Listen carefully to your employees. "It sounds very simple, but this is one of the biggest communication flaws managers often make," - Maureen Dolan Rosen, an HR specialist at Chapel Hill, said.
Among the things Maureen emphasized at management seminars was: "Learn to listen better". She also cited a story about her previous boss, who always put his hand under his chin and silently listened to everyone around him talking at meetings and seminars. But if you look closely, you will see that behind his glasses, his eyes are closed. He used the meeting to take a nap.
2. Communication for leadership success: Spend time with employees
Usually, face-to-face conversations with employees in a company are very important; Only when employees work far away should you speak on the phone.
If you can't meet weekly, do it at least once a month. And do not listen to the phone while in a meeting, unless there is an emergency. Show your employees your full attention. You should talk about their career paths and how you are envisioning their advancement in the company.
3. Communication for leadership success: Talk to staff about work
You should approach regularly to learn about changes at work from top to bottom. This can be quite challenging. It's easy to forget what to tell someone about what they need to know regarding their work, but remember: Work may go undone and you may be the only one who knows things that people do not know.
4. Communication for leadership success: Send consistent messages about your own opinions
This helps your employees make better decisions (or at least the ones you'll feel more appropriate for). If the information you give is different from time to time, your employees will fall into confusion and you will suffer the consequences of their wrong decisions.
5. Communication for leadership success: Periodically give feedback, evaluation opinions; Avoid unexpected surprises
Do not leave to the annual meeting, new employees must be startled by your assessment of the work they do. They should know in advance and be willing to listen to the opinion of the "boss" that there are a few things they need to improve their communication skills in order to better meet their work needs. The annual reviews should be the place where you summarize and discuss with the staff on the direction of action in the future.
6. Communication for leadership success: Learn conversationally in front of groups of employees
The problem here is not public speaking skills, but the ability to converse with a particular group of employees. If you cannot speak well at meetings or in front of a group of employees, you will lose the position of a manager as a leader and trustworthy. Learn how to do this, learn how to converse more confidently and inspire. The same thing should be kept in mind when writing email co-emails to multiple employees.
7. Communication for leadership success: Don't cover up behind e-mails
E-mail is an important communication tool, but most delicate matters need to be discussed in person. Conflicts also need to be resolved in a personal setting, either face-to-face or at least over the phone. When the problem is related to emotions, emotions ..., e-mail is the most ineffective means of communication. And e-mail has never been the right way to tell someone they're not working.
8. Communication for leadership success: Be interested in self-esteem
Is it a good idea to know what your employees think about your work as a manager? Sure, because it will increase employee loyalty, and help you become a better boss.
So how can you get those feedback? Big companies - such as Microsoft, Apple, ... - have feedback forms about the work of "boss" at work. The staff members are given periodic opinion form and filled out (can be named or anonymous depending on the employee's decision).
This is a way of self-assessment and also an effective way of assessing other issues. You need to constantly work to gather personal feedback as part of the conversations with your employees.
Do not do this by e-mail, but use face-to-face conversations with employees to listen to what they have to say about your management and communication style. With a little sense of humor and sensitivity, you can find out what employees think about you. And show sincere interest in what your employees contribute.
This can be a bit difficult for you, but you should understand that speaking out your thoughts is not easy for the people below you. The end result will be a better relationship.
What about the case where the employees refuse to give their opinion?
You'd better continue your conversation with the staff. A smart way to end a conversation is to pretend to ask casually (but seriously): "Is there anything you haven't talked about yet?" and display a very eager attitude to listen. Over time, once you have gained trust, you will hear employees express more of their thoughts.
9. Communication for leadership success: Act on employee responses
How do you handle employee complaints and criticisms? Listen to what the employee has to say, ask the appropriate questions, accept the staff's suggestions on how you can make changes, and then pledge to take care of it.
You may disagree with all of the employee feedback. But accept it calmly and gently. An outright rebuttal is a must. Instead, tell the staff that you will take the time to think about the comments, and there will be answers. Then do it right.
The staff always appreciate the communication attitude and sincere affection of the "boss" in front of their comments, even when the "boss", after thinking, still disagrees with them. .
In general, self-training in communication skills plus efforts to adjust yourself based on employee feedback will help you to improve yourself as a leader and manager. Such a "boss" will surely be trusted by the employee, and the resulting effect of trust is that the employee will not leave you, but go with the reason of "poor management behavior and attitude".
9 BASIC SKILLS OF COMMUNICATION FOR LEADERSHIP SUCCESS
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